Terms of Service

1. Agreement Overview

1.1 Parties

This Terms of Service Agreement ("Agreement") is entered into between Shenzhen HiLink Textile Co., Ltd. ("Company", "we", "us") and the business entity or individual ("Customer", "you") accessing or using our manufacturing and trading services.

1.2 Acceptance

By placing an order, submitting a quotation request, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations.

1.3 Business Relationship

This agreement governs B2B transactions for apparel accessories, zipper manufacturing, and related trading services. All terms are designed for commercial business relationships.

2. Service Description

2.1 Manufacturing Services

• Complete zipper production chain: mold making, die casting, polishing, electroplating, webbing, and assembly
• Custom apparel accessories and bag hardware manufacturing
• Sample development and color matching services
• Quality control and third-party inspection services

2.2 Trading Services

• Sourcing and procurement of textile accessories
• Export documentation and compliance support
• Logistics coordination and shipping arrangements
• Technical consultation and design support

2.3 Service Standards

All services are provided in accordance with ISO 9001 quality management standards and comply with European and American environmental regulations including RoHS, REACH, Prop65, and OEKO-TEX standards.

3. Order Process

3.1 Quotation Request

Customers may request quotations by providing detailed specifications, quantities, delivery requirements, and any special compliance needs. We guarantee response within 48 hours for standard inquiries.

3.2 Sample Approval

For custom orders, samples must be approved in writing before mass production commences. Color samples are typically provided within 48-72 hours. Customer approval constitutes acceptance of the sample specifications.

3.3 Order Confirmation

Orders are confirmed through signed Proforma Invoice (PI) and receipt of deposit payment. Order specifications, quantities, pricing, and delivery terms become binding upon confirmation.

3.4 Production Milestones

We provide milestone dashboard tracking including: order placement, material arrival, production scheduling, first-article confirmation, mass production completion, quality inspection, and shipment preparation.

4. Pricing & Payment

4.1 Pricing Structure

All prices are quoted in USD and are valid for 30 days unless otherwise specified. Prices include standard packaging and exclude shipping, insurance, and applicable taxes or duties.

4.2 Payment Terms

• New Customers: 30% deposit upon order confirmation, 70% balance before shipment
• Established Customers: Credit terms of 30-45 days may be available based on order history and credit evaluation
• Small Orders (≤200 pieces): 50% deposit, 50% before shipment

4.3 Payment Methods

Accepted payment methods include T/T (wire transfer), Letter of Credit, and approved escrow services. Bank charges are borne by the respective parties unless otherwise agreed.

4.4 Currency and Exchange

Prices are denominated in USD. Exchange rate fluctuations exceeding 3% may result in price adjustments for orders not yet in production.

5. Quality Standards

5.1 Quality Control Process

All products undergo multi-stage quality control including incoming material inspection, in-process monitoring, and final inspection according to AQL standards (typically AQL 2.5/4.0).

5.2 Testing Requirements

• 48-72 hour salt spray testing for metal components
• Fatigue and torque testing for mechanical parts
• Color fastness and material compliance testing
• Dimensional accuracy verification

5.3 Third-Party Inspection

Third-party inspection services are available and recommended for orders over $10,000. Inspection costs are borne by the customer unless defects exceed agreed AQL levels.

5.4 Quality Documentation

Each shipment includes Certificate of Conformity (COC), test report summary, dimensional verification records, and packaging compliance documentation.

6. Delivery Terms

6.1 Delivery Schedule

Standard production lead times range from 15-35 days depending on product complexity and order quantity. Delivery dates are estimated and subject to material availability and production capacity.

6.2 Shipping Terms

Standard shipping terms are FOB Shenzhen unless otherwise specified. Customer is responsible for freight, insurance, and customs clearance unless agreed otherwise in writing.

6.3 Delivery Risk Management

Risk alerts are triggered if milestone deviations exceed 24-48 hours. Alternative plans including process adjustments or backup supplier activation may be implemented to maintain delivery schedules.

6.4 Force Majeure Delays

Delivery delays due to force majeure events (natural disasters, government actions, material shortages) will be communicated immediately with revised delivery estimates and mitigation plans.

7. Intellectual Property

7.1 Customer IP Protection

All customer designs, specifications, and proprietary information are treated as confidential. We do not reproduce or disclose customer IP to third parties without written consent.

7.2 Manufacturing Rights

Customer grants us the right to manufacture products according to provided specifications solely for the customer's account. We do not acquire ownership rights in customer IP.

7.3 Standard Products

For standard catalog products, we retain all IP rights. Customers receive manufacturing and usage rights for purchased quantities only.

7.4 IP Indemnification

Customer warrants that provided designs do not infringe third-party IP rights and agrees to indemnify us against any related claims or damages.

8. Liability & Warranties

8.1 Product Warranties

We warrant that products will conform to approved samples and specifications, be free from material defects, and meet stated quality standards for 12 months from delivery date.

8.2 Warranty Claims

Warranty claims must be reported within 30 days of discovery with supporting documentation. Remedies include repair, replacement, or credit at our discretion.

8.3 Limitation of Liability

Our total liability for any claim is limited to the order value. We are not liable for consequential, indirect, or punitive damages including lost profits or business interruption.

8.4 Customer Responsibilities

Customer is responsible for proper product application, storage, and handling. Misuse, modification, or improper installation voids warranties.

9. Force Majeure

9.1 Definition

Force majeure includes natural disasters, wars, government actions, labor disputes, material shortages, transportation disruptions, and other events beyond reasonable control.

9.2 Notification

Force majeure events will be communicated within 48 hours with documentation and impact assessment. We will provide regular updates and revised delivery estimates.

9.3 Mitigation Efforts

We will use reasonable efforts to minimize force majeure impacts including activating backup suppliers, adjusting production schedules, and exploring alternative solutions.

9.4 Extended Force Majeure

If force majeure events exceed 90 days, either party may terminate affected orders without penalty. Deposits for incomplete orders will be refunded proportionally.

10. Dispute Resolution

10.1 Negotiation

Disputes will first be addressed through good faith negotiations between senior management representatives within 30 days of written notice.

10.2 Mediation

Unresolved disputes may be submitted to mediation through mutually agreed mediators or international commercial mediation services.

10.3 Arbitration

Final disputes will be resolved through binding arbitration under ICC Rules in Hong Kong SAR. Arbitration language is English with Chinese translation as needed.

10.4 Governing Law

This agreement is governed by the laws of the People's Republic of China with international commercial law principles applied to cross-border elements.

11. Termination

11.1 Termination for Cause

Either party may terminate for material breach after 30 days written notice and opportunity to cure. Immediate termination is allowed for insolvency or fraudulent conduct.

11.2 Order Completion

Upon termination, orders in production will be completed unless otherwise agreed. Customer remains liable for completed work and incurred costs.

11.3 Confidentiality Survival

Confidentiality obligations, IP protections, and liability limitations survive termination for 5 years or as required by applicable law.

11.4 Return of Materials

Customer-provided materials, tools, and IP will be returned within 60 days of termination at customer's expense unless otherwise agreed.

12. Amendments

12.1 Modification Process

These terms may be modified only through written agreement signed by authorized representatives of both parties. Verbal modifications are not binding.

12.2 Notice of Changes

Proposed changes will be communicated 30 days in advance. Continued use of services after effective date constitutes acceptance of modified terms.

12.3 Severability

If any provision is deemed invalid or unenforceable, remaining provisions remain in full force and effect. Invalid provisions will be replaced with enforceable equivalents.

12.4 Entire Agreement

This agreement, together with specific order confirmations and referenced policies, constitutes the entire agreement and supersedes all prior negotiations and understandings.